Guests ask all day. Your desk works in shifts.
Twovel answers your guests on WhatsApp, at any hour and in their language, with your team's own picks. Every month, you see what they asked for.
Two equal peaks: 10:00 and 20:00
Sample from a Twovel pilot in Amsterdam
From our Amsterdam pilot
guest conversations
of questions arrive before 08:00 or after 18:00
languages
What Twovel does for your hotel
Your team's knowledge, at any hour.
Your staff name their favourite places. Twovel shares them at 22:30, mid check-in rush, or in a language the shift does not speak, with your hotel's name on them.
Fewer repeat questions at the desk.
Wi-Fi, luggage, breakfast hours, the nearest pharmacy. You choose which questions Twovel answers.
See what your guests want.
A monthly report on your property: when guests ask, what they ask for, and what nobody at the hotel heard.
Better stays, better reviews.
Guests remember the stay where everything worked. Cornell research found that a 1-point rise in review score on a 5-point scale lets a hotel raise its price 11.2% at the same occupancy.
Anderson, Cornell Center for Hospitality Research, 2012.
A share of booking commissions.
When a guest books through Twovel, your hotel earns a share.
Three steps. No setup for guests.
- 1
A guest scans a QR.
In the room or at the desk. No app, no sign-up.
- 2
They ask on WhatsApp.
In their own words and language: what they feel like, who they are with, how far they will walk.
- 3
Twovel sends the right spots.
Matched to the moment: weather, distance, budget, mood. Your team's picks appear in their own block.
Our front desk's favourite: a family-run pasta place, 9 min walk.
Every month, a report on your guests
Sample from a Twovel pilot in Amsterdam. Your report covers your property only.
What your guests get
The right spot, not a list.
Three picks for the moment they are in.
Real Amsterdam places.
Our team picks each one. No tourist traps.
In their language, on their phone.
No app, no login. Scan, ask, go.
Fifteen minutes, on your own street
We run Twovel live from your address, with your guest mix. You judge the answers against your team's.
Look for our card in your room or at the front desk. Scan, ask, done.
Tell the front desk, or write to hello@twovel.com.